• Wipe and sanitise benchtops and splashback

• Clean sink and tapware

• Wipe appliance exteriors (fridge, microwave, dishwasher)

• Unload dishwasher (if applicable)

• Light dishwashing only (approx. 5–10 items to reset property)

• Remove rubbish and reline bins

• Light reset of kitchen presentation

• Sanitise toilet, shower, and bath

• Clean and polish sink and tapware

• Clean mirrors

• Wipe and sanitise all surfaces (vanity, fixtures)

• Replace towels (if applicable)

• Empty bins and reline

• Mop floors

• Reset bathroom for guest presentation

• Strip and reset beds using clean linen provided onsite

• Make beds to presentation standard

• Dust and wipe all surfaces (bedsides, lamps, furniture)

• Vacuum floors

• Light reset of room for guest presentation

• Dust and wipe all surfaces (tables, TV unit, furniture)

• Vacuum and mop floors

• Tidy and reset layout for guest presentation

• Empty bins and reline

• Light reset of space for guest arrival

Standard (Included)

• Strip & reset beds using linen provided onsite

• Dirty linen placed in designated area

Premium Linen Management

• Commercial laundering

• Dedicated linen sets

• Inventory tracking and rotation

Light Consumables (Included – If Onsite)

• Basic top-up using supplies stored at the property (e.g. soap, tea, coffee)

• Limited to a quick reset (under ~10 minutes)

Before and after photos are taken for every service, with any damages, missing items, or issues reported immediately. If it is not documented, it is treated as not completed.

• Before and after photos taken for every service

• Any damages, missing items, or issues reported immediately

• If it is not documented, it is treated as not completed

• Property checked against a structured turnover checklist

The following are not included in a standard turnover and may require a separate service:

• Oven interior cleaning

• Interior cupboards or drawers

• Wall washing or stain removal

• Deep grout or mould removal

• Interior window cleaning

• Balcony deep cleaning

• Carpet shampooing

• Excessive dishwashing

• Heavy build-up or neglected condition cleans

These services can be added to any turnover to maintain property condition and consistency:

• Deep cleaning

• Linen management

• Replenishment (we source supplies)

• Window cleaning

• Balcony cleaning

• Same-day / priority turnovers

• Excessively dirty properties beyond standard guest use

• Excess linen or towel usage beyond agreed allocation

• Last-minute bookings (under 24 hours)

• Access delays or inability to enter property

• Parking costs where no onsite parking is available

All pricing is based on standard guest-use condition.